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In this episode, Dr. Kimberly Harms explores the profound impact of nurturing genuine relationships with customers and transforming each interaction into an enduring legacy.
She delves into the importance of understanding the emotional needs of those you interact with, particularly during times of grief and conflict.
Dr. Harms shares insights on how to create a lasting, positive influence that resonates far beyond the transactional, leaving a meaningful imprint on both personal and professional lives.
Tune in to hear Dr. Harm’s answers to questions such as:
- What steps can we take to build lasting relationships with our customers/clients/patients?
- How do we build legacy through conflict?
- How do we build legacy through grief?
- How do we channel grief into a catalyst for personal growth, self-discovery, and renewed purpose?
- What did you learn about managing a crisis during your 21 years as a National Spokesperson?
- As we build our business legacy, what steps do we need to take to build our personal/family legacy especially when it comes to passing along emotional health to our survivors?
- And much, much more!
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About the Author: Dr. Kimberly Harms
Dr. Kimberly Harms has been around the block in life. She has served as a Commissioned Officer in the United States Public Health Service, a dental school professor, a grief counselor, a death doula, a civil mediator, a clinical dentist with her late husband Jim in Farmington MN, a school board Chair, President of an international women’s organization, the first woman President of the Minnesota Dental Association, a National Spokesperson for the American Dental Association (21 years), an award-winning, best selling author and international speaker on the topics of grief, conflict and legacy planning. She has also suffered many personal losses, including the deaths by suicide of her mother and son and the death by broken heart of her husband after their son’s death. Her most important role now is mother to her two surviving children and grandmother to 6 precious grandchildren.
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